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Agent FAQs

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Official Trainer Guide

Connecting Your Phone to the Office TV

Option One: If you have an iPhone, we recommend using a lighting adapter if you want the best connection possible. You can purchase it here.
Option Two: If you want a wireless connection, you can use Reflector 3 to cast your mobile device to a tv screen or projector during training.  Visit this link and download Reflector 3 (not the teacher edition) to your PC or MAC.  Open the Reflector app on your desktop and follow the instructions below to ensure you have the correct settings enabled (To view how to use Reflector, review the casting instructions for the iPhone here and the Android here). In the settings enable the following:

  • Set “Show Client Name” to “Off”
  • Enable the “Always on Top” box
  • Set “AirPlay Security” to “One-Time Onscreen Code”
  • Click “Apply”
  • Set “Show Client Name” to “Off”
  • Enable the “Always on Top” box
  • Set “AirPlay Security” to “One-Time Onscreen Code”
  • Click “Apply”


  • Set “Show Client Name” to “Off”
  • Enable the “Always on Top” box
  • Set “AirPlay Security” to “One-Time Onscreen Code”
  • Click “Apply”



  • Set “Show Client Name” to “Off”
  • Enable the “Always on Top” box
  • Set “AirPlay Security” to “One-Time Onscreen Code”
  • Click “Apply”

Option One: If you have an iPhone, we recommend using a lighting adapter if you want the best connection possible. You can purchase it here.
Option Two: If you want a wireless connection, you can use Reflector 3 to cast your mobile device to a tv screen or projector during training.  Visit this link and download Reflector 3 (not the teacher edition) to your PC or MAC.  Open the Reflector app on your desktop and follow the instructions below to ensure you have the correct settings enabled (To view how to use Reflector, review the casting instructions for the iPhone here and the Androidhere). In the settings enable the following:

  • Set “Show Client Name” to “Off”
  • Enable the “Always on Top” box
  • Set “AirPlay Security” to “One-Time Onscreen Code”
  • Click “Apply”

Steps to Casting Reflector to the TV

  • Once you download and install Reflector, you can now cast your phone to your laptop


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