Welcome to Citysnap Pro University!

Citysnap Pro is a new consumer-facing home search and agent productivity platform designed exclusively for NYC agents and powered by the REBNY RLS. As the superior web and mobile solution for NYC agents, Citysnap Pro empowers real estate agents with accurate, real-time, comprehensive RLS data and enhanced property features to make it easy to search for and share homes with clients and colleagues. Plus, there are NO FEES to list with Citysnap Pro, and since all listings are automatically synced with the RLS, there is no manual upload required.

Citysnap Pro University is designed to help REBNY agents master the many tools offered to them through Citysnap Pro. Explore this page for all onboarding and training needs, including PDF resources, live in-person and virtual sessions, recorded webinars, and how-to tutorials. For any questions not answered by this Citysnap Pro University page, please contact For technical support, contact or call 800-431-5509.

If you are an NYC agent and would like to join the REBNY RLS, please contact

If you are not a REBNY RLS agent, but are affiliated with one of our other MLS partners, please visit Homesnap or Homesnap Pro University.

Downloadable PDF Resources

Agent Quickstart Guide

Everything you need to know about getting started on Citysnap Pro for FREE as an NYC real estate agent.

REBNY Member Portal Guide

Having trouble claiming your Citysnap Pro account? Start here to ensure your REBNY member info is correct.

Citysnap Feature Chart

A list of FREE features available to clients and/or their agents on Citysnap and Citysnap Pro.

Citysnap Pro+ Guide

Pro+: For a premium Citysnap experience to help optimize your digital presence and provide better market insights.

Citysnap Pro+ Concierge Guide

Pro+ Concierge: For agents looking to expand their networks with optimized lead generation and nurturing programs.

Client Walkthrough Guide

A handy guide for agents to share with their clients so that they can get fully acclimated to their FREE Citysnap app.

Account Setup Guide

A one-page guide to claiming and setting up your FREE Citysnap Pro profile for NYC real estate agents.

Citysnap Showings Guide

Citysnap Showings: the one-stop showings management tool, FREE for Citysnap Pro agents.

Pro vs Pro+ Feature Guide

Understand the benefits of your FREE Pro account and additional Pro+ upgrade options.

More PDF resources coming soon!

Live Training Sessions

Dedicated Office Sessions

Citysnap Pro 101: An Introduction to Citysnap Pro

Welcome to Citysnap Pro: the superior real estate solution for NYC agents and their clients. All REBNY RLS members now have FREE access to the most comprehensive, accurate, and up-to-date real estate platform on the market. These live and interactive sessions will show you how to navigate all of Citysnap’s features to set you up on the path to becoming a true Citysnap PRO. Each Citysnap Pro 101 session includes:

  • Claiming your Citysnap Pro profile
  • Mastering app features and business productivity tools
  • Establishing client loyalty and exclusivity
  • Searching for and sharing properties
  • Saving searches for easy recall
  • Finding RLS listing details
  • Using Citysnap’s client communication and collaboration tools

To sign up for a LIVE onboarding session, or to schedule a session for your office, click the links below!

Dedicated Office Sessions

Recorded Webinars

Citysnap Pro 101: An Introduction to Citysnap Pro

3:07: What is Citysnap Pro?
6:00: Downloading Citysnap
7:30: Claiming your Citysnap Pro Account
9:33: Navigating Citysnap Pro
10:22: The “News” Tab for Market Updates
11:12: The “Messages” Tab for Client Collaboration
12:32: The “Pro Agents” Tab for Agent-Only Productivity Tools
15:46: The “Me” Tab for Profile Settings and Shortcuts
19:27: Inviting your Clients to Citysnap
24:38: Client Communication and Collaboration
25:52: The “Homes” Tab for Home Searches
35:53: Saving a Home Search and Search Notifications
37:15: Viewing RLS Listing Info
39:39: Contacting the Listing Agent
41:14: Adding your Value with Citysnap Pro Tools
43:52: Sharing Properties with Clients

More recorded webinars coming soon!

“How To” Video Tutorials

More tutorials coming soon!

Still have questions?

For all onboarding, orientation, and training related questions.

For all technical, account, or general support questions.