Welcome to citysnap University!

citysnap is the consumer-facing home search and agent productivity platform designed exclusively for NYC agents and powered by the REBNY RLS. As the superior web and mobile solution for NYC agents, citysnap empowers real estate agents with accurate, real-time, comprehensive RLS data and enhanced property features to make it easy to search for and share homes with clients and colleagues. There is no manual upload required as all listings are automatically synced with the RLS. Plus, there are NO FEES to list with citysnap, and citysnap doesn’t allow third-party ads on your listings – so you get all your leads for free and citysnap never takes any part of your commission for those free leads.

citysnap University is designed to help REBNY agents master the many free tools offered to them through their citysnap agent account. Explore for all onboarding and training needs, including PDF resources, live in-person and virtual sessions, recorded webinars, and how-to tutorials. For any questions not answered by the citysnap University page, please contact For technical support, contact or call 800-431-5509.

If you are an NYC agent and would like to join the REBNY RLS, please contact

If you are not a REBNY RLS agent, but are affiliated with one of our other MLS partners, please visit Homesnap or Homesnap University.

Downloadable PDF Resources

Agent Quickstart Guide

Everything you need to know about getting started on citysnap for FREE as an NYC real estate agent.

REBNY Member Portal Guide

Having trouble claiming your citysnap account? Start here to ensure your REBNY member info is correct.

citysnap Feature Chart

A list of FREE features available to clients and/or their agents on citysnap.

citysnap Pro+ Guide

Pro+: For a premium citysnap experience to help optimize your digital presence and provide better market insights.

Client Walkthrough Guide

A handy guide for agents to share with their clients so that they can get fully acclimated to their FREE citysnap app.

Account Setup Guide

A one-page guide to claiming and setting up your FREE citysnap profile for NYC real estate agents.

citysnap Showings Guide

citysnap Showings: the one-stop showings management tool, FREE for citysnap agents.

Pro vs Pro+ Feature Guide

Understand the benefits of your FREE agent account and additional Pro+ upgrade options.

+ More PDF resources coming soon!

Live Training Sessions

Dedicated Office Sessions

citysnap 101: An Introduction to citysnap

Welcome to citysnap: the superior real estate solution for NYC agents and their clients. All REBNY RLS members now have FREE access to the most comprehensive, accurate, and up-to-date real estate platform on the market. These live and interactive sessions will show you how to navigate all of citysnap’s features to set you up on the path to becoming a true citysnap PRO. Each citysnap 101 session includes:

  • Claiming your FREE citysnap agent account
  • Mastering app features and business productivity tools
  • Establishing client loyalty and exclusivity
  • Searching for and sharing properties
  • Saving searches for easy recall
  • Finding RLS listing details
  • Using citysnap’s client communication and collaboration tools

To sign up for a LIVE onboarding session, or to schedule a session for your office, click the links below!

Dedicated Office Sessions

Recorded Webinars

Start here for a brief introduction to all things Citysnap: the superior real estate solution for NYC agents and their clients.
Citysnap 101 for Web Browsers (
Citysnap 101 for Mobile Devices (iPhones/iPads/Androids)

More recorded webinars coming soon!

“How To” Video Tutorials

Still have questions?

For all onboarding, orientation, and training related questions.

For all technical, account, or general support questions.